Position Details: CRM Manager

Location:	Jaipur, Rajasthan
Openings:	1
Salary Range:	100000

Description:

Job Title: CRM Manager – Real Estate Division

Location: Jaipur – Sodala
Industry: Real Estate
Experience: Minimum 7 Years (Real Estate Industry Mandatory)
Salary: Negotiable | Best in Industry
Employment Type: Full-Time

About the Company

A reputed and leading Real Estate Developer based in Jaipur, recognized for delivering premium residential and commercial projects with a strong focus on quality, transparency, and customer satisfaction. We are seeking an experienced CRM Manager to lead and manage the post-sales customer relationship operations.

Job Overview

The CRM Manager will oversee the complete post-sales customer journey — from booking to possession — ensuring a smooth and satisfying client experience. The role requires strong coordination, documentation, and client relationship management skills, with hands-on experience in real estate CRM operations.

Key Responsibilities

Manage and oversee the entire CRM function for multiple real estate projects.
Handle all post-sales activities including payment follow-up, agreement execution, and possession handover.
Coordinate with Sales, Accounts, Legal, and Project teams to ensure seamless client communication and issue resolution.
Maintain and update CRM software/database with accurate client and payment records.
Monitor customer accounts, track collections, and follow up for pending dues.
Prepare and present MIS reports and project status updates to management.
Address customer queries, handle complaints, and ensure timely resolution.
Supervise the CRM team and maintain high standards of service delivery.
Ensure compliance with RERA and maintain proper documentation standards.
Implement customer retention and engagement strategies to enhance satisfaction.

Desired Candidate Profile

Graduate in any discipline (Commerce background preferred).
Minimum 7–10 years of experience in Real Estate CRM operations.
Strong understanding of the booking-to-possession process and related documentation.
Excellent communication, coordination, and negotiation skills.
Proficient in Tally, MS Excel, CRM tools, and ERP systems.
Proven ability to handle high-value clients and manage multiple projects simultaneously.
Professional, customer-centric, and team-oriented mindset with leadership skills.

Core Competencies

Real Estate Customer Management
Payment Tracking & Documentation
Post-Sales Operations
Grievance Handling & Resolution
MIS & Reporting
Team Handling and Coordination

Why Join Us

Work with one of Jaipur’s most reputed and fast-growing real estate developers.
Exposure to premium residential and commercial projects.
Professional and growth-oriented environment.
Attractive, negotiable salary package based on experience and expertise.