Position Details: collection

Description:

A *Collection Executive* is responsible for managing overdue accounts and ensuring timely payments from customers. Here’s a sample *Job Description (JD)* for a Collection Executive:

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### *Job Title: Collection Executive*

#### *Job Location*: [Insert Location]

#### *Department*: Finance / Accounts Receivable

#### *Reports To*: Collection Manager / Finance Manager

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### *Job Summary:*
The Collection Executive is responsible for managing and collecting outstanding payments from customers, ensuring that the company maintains a healthy cash flow. The role involves effective communication, negotiation, and conflict resolution skills to address overdue accounts, provide assistance to clients, and report on collection progress.

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### *Key Responsibilities:*

- *Debt Collection*: Contact customers via phone, email, or in-person to collect overdue payments.
- *Account Management*: Regularly monitor customer accounts to ensure timely payments and address overdue balances.
- *Negotiation*: Negotiate payment terms and settlements with customers, including payment plans when necessary.
- *Dispute Resolution*: Address any disputes or issues raised by customers and ensure prompt resolution.
- *Payment Monitoring*: Update payment records and follow up on outstanding invoices to avoid further delays.
- *Reporting*: Prepare and submit regular reports on collections, payment statuses, and account reconciliations to management.
- *Customer Relations*: Maintain positive customer relationships while ensuring the collection of outstanding debts.
- *Compliance*: Ensure all collections activities adhere to legal guidelines and company policies.
- *Collaboration*: Work closely with the finance team, sales team, and other departments to resolve customer payment issues.

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### *Requirements:*

- *Educational Qualification*: Graduate in Commerce, Finance, or a related field.
- *Experience*: 1-3 years in collections or accounts receivable.
- *Skills*: 
  - Strong communication and interpersonal skills.
  - Proficient in MS Office (Excel, Word, etc.).
  - Basic knowledge of accounting and financial management.
  - Good negotiation and problem-solving abilities.
  - Ability to handle stressful situations and customer objections.
- *Languages*: [Specify required languages]
- *Work Experience*: Previous experience in debt recovery, collections, or accounts receivable is preferred.

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### *Additional Information:*

- *Work Environment*: [Describe whether the role is office-based, remote, or hybrid]
- *Benefits*: [Mention any benefits such as insurance, allowances, etc.]
- *Shift*: [Specify if the job requires specific shifts or is a standard working hour job]

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This JD can be tailored to match the specific requirements and expectations of the hiring company. Let me know if you'd like further adjustments!

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